Terms & Conditions

Last updated: July 14, 2026

These Terms & Conditions apply to all purchases made through the website of Orla & Grace Dublin, reachable via info@orlagracedublin.com.

1. Applicability

By placing an order, you agree to these Terms & Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to describe our products accurately and keep all information up to date. Colors may vary slightly depending on your screen settings. Typographical errors, pricing errors, and other inaccuracies may occasionally occur. No rights can be derived from such errors.

3. Orders and Payment

Orders are processed only after full payment has been received. The available payment methods ([Payment Providers]) may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

  • Processing time (dispatch): 1 to 3 business days.

  • Shipping time after dispatch: 1 to 7 business days, depending on the destination.

  • Orders are shipped directly from our supplier in China; customs duties or import fees may apply.

  • The stated delivery times are estimates only. Delays caused by high order volumes, holidays, or customs procedures do not entitle the customer to cancellation or a refund.

5. Returns and Cancellations

Please refer to our separate Return Policy for all return conditions. Orders cannot be cancelled after they have been placed, and a refund or chargeback cannot be initiated before the item has been received.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered to the address provided by the customer. In all cases, our liability is limited to a maximum of the purchase price of the relevant item. Customers are responsible for ensuring that their shipping address is entered correctly.

7. Intellectual Property

All content on this website, including but not limited to text, photographs, logos, graphics, and website design, is the property of Orla & Grace Dublin and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing by emailing info@orlagracedublin.com. We aim to respond within 5 business days. For complaints regarding sizing or product quality, please include clear photographs and a detailed description of the issue.

9. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands. Any disputes shall be submitted to the competent court in the district where Orla & Grace Dublin is established, unless mandatory law provides otherwise.