Privacy Policy

Last updated: July 14, 2026

This Privacy Policy applies to all services provided by Orla & Grace Dublin, reachable at info@orlagracedublin.com. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer support, including:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely through our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information about your activity and behavior on our website (through cookies)

2. How We Use Your Information

We use your personal information to:

  • Process, ship, and invoice your orders.

  • Provide customer service and support.

  • Send order updates, tracking information, and other relevant communications.

  • Improve our website, products, and services.

  • Prevent and detect fraud or misuse.

  • Send marketing communications only if you have given your consent.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (processing your order).

  • Your consent (for example, for marketing communications).

  • Compliance with legal obligations (such as tax and accounting requirements).

  • Our legitimate interests (including fraud prevention and improving our services).

4. Sharing Your Information with Third Parties

We only share your personal information when necessary to provide our services, including with:

  • Our payment service providers.

  • Our shipping and delivery partners.

  • Our suppliers for processing and fulfilling your order.

  • Analytics and marketing service providers, where applicable and subject to your cookie preferences.

Where required, we have entered into appropriate data processing agreements with these parties. We never sell your personal information to third parties.

As some orders may be shipped directly from suppliers located outside the European Economic Area (EEA), including China, your personal data may be transferred outside the EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law, such as retaining accounting records for up to seven years.

6. Cookies

Our website uses cookies to improve functionality, analyze website usage, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can change your cookie preferences at any time through our cookie banner or your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration.

All payments are processed through secure SSL-encrypted connections.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete personal data.

  • Request the deletion of your personal data.

  • Restrict the processing of your personal data.

  • Object to the processing of your personal data.

  • Withdraw your consent at any time where processing is based on consent.

  • Request a copy of your personal data (data portability).

To exercise any of these rights, please contact us at info@orlagracedublin.com.

You also have the right to lodge a complaint with your local data protection authority.

9. Contact

Orla & Grace Dublin
Customer Support
Schepen Tylbadestraat 11
6042 VH Roermond
The Netherlands

Email: info@orlagracedublin.com